Director, Revenue Management North China ( Beijing Base)
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Position Statement
To provide effective commercial support to hotels and region operations in order to maximize revenue and profits. To drive the continued development and growth of customer service standards, revenue and profits from all hotels and to deliver Hilton’s mission relating to profit, people, customer and quality. Key objectives as follows -
- Develop the revenue management teams within the region so they are equipped with the skills and knowledge to maximize revenue and profit
- Drive a revenue management culture throughout the region so that all regions of the business identify and maximize on all revenue and profit opportunities
- Implement, maintain and measure operating standards for front office, bedroom reservations and C&B sales
- Ensure professional and efficient utilization of all systems within the revenue operation, in line with company best practices and standard operating procedures
- Ensure effective information gathering and analysis is conducted in order to identify and maximize on all possible opportunities and minimize any risks
- Pro-actively participate in defining global, area and regional operating practices in order to dedelliver maximum commercial advantage
What will I be doing?
As Director, Revenue Management North China,, you will be responsible for performing the following tasks:
Planning and Organizing:
Plans effectively within the revenue function and integrates with Sales, Marketing and Ecommerce plans
§ Creates annual plans for region initiatives and hotel activities to ensure aims and objectives are achieved and hotel schedules are realistic
§ Directs the specialist team to identify opportunities and risks within specific markets and implement initiatives and strategies to maximize revenue
§ Recommends, implements and monitors appropriate rate and availability activity responding to short, medium and long term business needs
§ Directs activities in the area of Revenue Management, Front Office Development, Business Analysis and Training and Development to ensure activities contribute to the overall success of the region
§ Manages the budget allocated within company guidelines.
Management Information:
Develops and maintains information systems to provide accurate, relevant and up to date information
§ Delivers effective business analysis and intelligence to the all stakeholders in order to develop understanding of business trends and develop appropriate reactive and proactive initiatives
§ Provides the necessary forecast and demand information to sales, marketing and e-commerce/distribution to enable them to develop programs to deldeliver business to hotels in need periods
§ Implements systems and processes to monitor pricing policies and determine changes to drive performance
§ Develops, implements and monitors the necessary business processes that deldeliver useful, accurate and relevant information for analysis
Customer Relationships:
Establishes, enhances and maintains productive, quality working relationships with internal and external customers
§ Implements and monitors processes and systems to ensure that accurate customer information is collected, maintained and made available in order to deliver outstanding customer service and develop relevant sales, marketing and distribution strategies
§ Liaises with area and regional colleagues to understand requirements and business needs from the revenue function
§ Attends and contributes to regional forums / meetings in order to deldeliver information, progress updates and participate in the development of future plans and strategies
§ Ensures hotels are kept up to date with systems changes and developments.
Team Management, Training and Development:
Effectively manages the team and provides training and coaching to current and new employees to improve performance and to meet the current and future needs of the business
§ Maintains the required people and performance management documentation in line with company requirements
§ Identifies training needs within the regional and hotel teams and plans development programs to address them
§ Contributes to the design of training and development plans and programs which are based on a systematic identification of personal and business needs
§ Carries out specialist training as appropriate
§ Manages the implementation of new systems and processes into the business in the area of reservations, revenue management and front office
§ Manages the implementation and training of systems and processes for new hotels in the region
§ Evaluates the impact training is having on the team's skills and business performance within the specialist regions identified
Project Development
Carries out and contributes to projects in order to drive knowledge, capability and performance
§ Initiatives and leads projects to drive revenue performance
§ Initiatives and leads projects that ensure the revenue teams within the region are trained and developed to maximize revenues
§ Initiates development and improvement of systems within revenue arena
§ Provides specialist support, advice, and guidance for information systems in the function.
What are we looking for?
A Director, Revenue Management North China serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Experience
- Minimum 10 years of experience in a similar function.
- Previous systems experience in advanced Excel, PowerPoint and Word.
Skills
- Possess management skills i.e. leadership, organization, communication, control.
- Good people management skills proven in previous management position.
- Strong analytical skills.
Qualities
- Sound technical knowledge of the day to day management and operation of a Revenue Office.
- Sound knowledge of job-related information technology.
- Commercial attitude and proactive sales approach.
- Ability to set and maintain minimum standards.
- Ability to analyze data and identify significant trends.
- Friendly and outgoing personality.
- Sound knowledge of types and sources of business.
- Identified potential for future promotion within Hilton.
- Self-motivated.
- Ability to introduce change effectively.
- Able to speak and write English fluently to meet business needs.
Key Competencies
- Service Excellence.
- Able to present ideas / facts clearly using appropriate interpersonal style.
- Considers feelings and needs of others in actions and decisions.
- Seeks ways to improve activities which produce a benefit to the customer (external or internal).
- Modifies approach or style to achieve goals.
- Provides innovative solutions to problems.
Teamwork and Relationships
- Demonstrates leadership and effectively motivates the team.
- Supports the team and helps others when needed.
- Develops constructive relationships at all levels within the organization.
- Maintains effectiveness in situations of disappointment or high pressure.
- Adapts willingly to change.
Delivery
- Works with accuracy at an acceptable speed.
- Works methodically in a way others can understand.
- Takes responsibility for achieving objectives.
- Communicates clearly both orally and in writing
- Calm and assured, works well without supervision.
- Uses logical assumptions and factual information to make decisions.
- Handles the variety and complexity of the job.
Business Focus
- Takes initiative when required.
- Understands the global impact of local initiatives.
- Understand the key measures and drivers of the business.
- Sees issues in business and financial terms.
- Identifies with the company and its future success.
- Understands how the role impacts on the company.
- Learns from past experience, seeks to improve.
- Works hard and effectively.
- Flexible in travelling
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from legendary luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!