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A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a [Customer Quality Engineer] located in [Shanghai WGQ].
Reporting to the [Quality Manager], the [Customer Quality Engineer’s] role involves…
What a typical day looks like:
- Handle customer complaints, respond promptly to customer 8D reports, and ensure customer satisfaction.
- Confirm customer returns, determine the status of returns, and verify compliance with return feedback.
- Collaborate with the technical department to investigate and analysis the causes of faults.
- Organize and respond to customer returns and complaints.
- Conduct customer satisfaction surveys, analysis results, and implement improvements.
- Regularly communicate with customers regarding quality issues and submit relevant quality summary reports.
- Drive continuous improvement of product quality and internal quality audits.
- Follow up on corrective and preventive measures to confirm their effectiveness.
- Monthly statistics and summaries of quality issues, identifying key issues for analysis, and driving quality improvements.
- Coordinate with company-assigned on-site or third-party companies to address client-side quality issues.
The experience we’re looking to add to our team:
- Bachelor's degree or above, major in science or engineering.
- Familiar with quality management tools and relevant quality systems, such as ISO9001, IATF16949, and ISO13485. Internal auditor certification is preferred.
- At least 3 years of experience in quality management. With experience in medical device or automotive parts quality management is preferred.
- Excellent execution skills and strong cross-departmental communication skills.
- Excellent communication skills and experience in customer relationship management.
What you’ll receive for the great work you provide:
- Social Insurance
- Life Insurance
- PTO
Job Category
Quality
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email
accessibility@flex.com
and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).