Answer calls professionally to provide information about products and services.
Develop opportunity to upsell and cross sell various products.
Coordinates with Supervisor in handling important client complaint.
Use computer system to track, gather information and troubleshoot customer issues
Achieve productivity standards and goals while maintaining the highest level of customer service
- 专业接听客户来电，提供产品与服务相关咨询
- 挖掘销售机会，实现产品升级销售与交叉销售
- 协同主管处理重要客户投诉事项
- 运用计算机系统追踪信息、收集数据并解决客户问题
- 在保持最高客服水准的同时达成工作效率标准与业绩目标
任职要求：
Sales Skills
Clear understanding of call centre operations
Strong Oral and Written Communication Skills
Results-Oriented
Punctuality and Integrity.
English to be Preferred second language with proficiency of B2 level.
- 销售技巧
- 熟练掌握呼叫中心运作流程
- 出色的中文口头与书面表达能力
- 结果导向型工作思维
- 严守时间观念与职业操守
- 英语作为第二语言需达到B2级熟练程度是加分项
职位类型：全职