C1 Key Account Specialist

JOB PROFILE SUMMARY

Customer relationship maintenance, business strategy execution. Develop business opportunities with customer cross different LOBs and co-work with GSC and in-region team as to generate the working model and support the business could be landed and grow sustainable globally.

ROLES & RESPONSIBILITIES

CORE RESPONSIBILITIES

Client Relationship Management

• Serve as the primary point of contact for global key accounts (GKAs), nurturing long-term partnerships and ensuring client satisfaction.
• Regularly engage with clients to understand the business needs, the process and automation trends, and operational challenges.
• Handle escalations (e.g., logistics delays, compliance issues) and resolve disputes to maintain trust.

Sales & Revenue Growth

• Deliver assigned volume and margin targets by implementing tailored commercial strategies.
• Identify cross-selling/upselling opportunities (e.g., new service offerings, localized solutions) .
• Monitor market trends and competitor activities to adjust account strategies.

Strategic Planning & Execution

• Develop and execute joint business plans with GSC & in-region operational team, aligning global and local objectives.
• Collaborate with internal teams (GSC, R&D, in-regional team) to meet client-specific requirements.
• Lead pricing negotiations and contract development for high-value deals.

Data Analysis & Reporting

• Prepare forecasts, performance reports (monthly/quarterly), and profitability analyses.
• Use sales tools (e.g., SAP, Salesforce) to track account health and sales pipelines.

LICENSE TO OPERATE / CORE VALUES

• Demonstrates ABB’s core values and group safety and integrity standards and acts accordingly.
• Implements and ensures compliance with the ABB code of conduct, global and local standards, tools, policies, and processes in their assigned area.
• Ensures adherence to all relevant internal and statutory regulations and policies.
• Ensures integrity and compliance with ABB values and ethics in all activities.
• Demonstrates an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks.

JOB SKILLS & QUALIFICATIONS

• Bachelor’s degree with a minimum of 5 years of experience in consumer electronics, preferably with engineering background and non-Chinese citizen.
• Willingness to global travel (50-70%)
• Understanding of engineering requirement and going through the NPI build for C1 case, being adaptable for market dynamics and keep agile and adaptive attitude.
• Fluency in English (mandatory); additional language (e.g., Mandarin) is a plus.
• Strong customer relationship skills; Exceptional analytical skills, cross-cultural collaboration capability; problem-solving and leadership abilities.