Job Purpose:

Manage, develop and expand the branch freight forwarding and logistics business
Provide direction and leadership
Be responsible for ensuring profitable growth, identifying sound investments, maintaining satisfactory cash flow and market leadership, and the establishment of industry leading service standards and optimum utilization of business assets/human resources, training and developing people to fulfil organization expansion, building up and maintaining good relationship with local related government bureaus to create more business channels, all above in accordance with the country business strategy and local business environment.

Main Responsibilities:

Customer

External: Key and Strategic Customers

Lead in performance improvement engagements and strategic customer interfaces with top revenue customers
Liaise at the appropriate level to ensure customer retention, development and growth of new business
Act as “focal point” for escalated issues
Drive issue prevention & resolution for key and strategic customers
Identify and develop potential, sustainable customer relationships
Play an active role in supporting top level sales activities, being involved in large scale and strategic sales pitches

External: All Customers

Enable and facilitate the provision of services that meets or exceeds customer expectations and differentiates company from the competitors

Internal: Country Manager

Provide advice/information on branch business environment to facilitate business performance review & evaluation
Work with Country CEO to define and deliver business strategy to achieve sustainable business growth in branch
Constantly scan the market to identify emerging trends and viable ventures/investment opportunities
Develop and agree Branch business targets and KPIs

Stakeholder

External: Local Industry Groups, Government and Regulatory bodies and government leaders

Represent and promote company; establish contact with strategically important government officials/agencies, trade bodies and the general public in order to enhance company’s business opportunities, brand awareness and image as the industry leader

Internal: DHL Divisions and Business Units (BU)

Drive branch growth by leveraging synergies with other DHL divisions & Business Units
Interface with Country office and other departments in country with respect to country programs
Participate and support cross-business unit programmes and activities which promote business integration and growth in value

Internal: Branch Management Team

Lead the branch annual business planning process, challenging targets and assumptions provided
Review performance and jointly develop rectification plans to address shortfalls
Lead and direct the determination of short and long term strategies and market approach, ensuring alignment with regional guidelines
Work with the team to ensure achievement of business growth, revenue & profitability

Process

Business Planning

Explore and exploit branch growth opportunities
Define business strategy for realistic sales growth
Manage the annual planning process to ensure all departments develop aggressive but realistic plans that support the agreed strategies, maintain or improve market share and service levels
Ensure that the branch is sensitive to emerging customer, market requirements and competitive trends

Business Performance and Results

Ensure strategies and directions are clearly communicated and consistently implemented in branch
Ensure that the branch’s annual business plans in terms of revenue, DSO, EBITA and service levels are met and that appropriate and timely corrective actions are taken to rectify any variance
Enable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates company from the competitors
Ensure that appropriate organization structure is in place to optimize branch business performance and achieve organizational consistency

Championing Improvement

Continually review and improve business processes to improve productivity and add value to company services
Manage the effective implementation and use of the appropriate technology in branch
Manage the improvement of Customer Satisfaction over time

Financial Management

Ensure the financial well being of the branch from a legal, statutory and Global Head office perspectives
Set, review, and implement capital and revenue budgets
Ensure that cost control programmes are effectively implemented to manage costs
Ensure good capital and debtor management to improve liquidity

Policies and Procedures

Ensure that Global and Regional Policies and Procedures are effectively implemented and adhered to within the local environments that the local business entities operate Finance & Projects
Ensure the financial well being of the branch from a legal, statutory and DHL perspectives
Set, review, and implement capital and revenue budgets
Ensure that cost control programmes are effectively implemented to manage costs
Ensure good capital and debtor management to improve liquidity people management
Develop a high performance service culture within the country that nurtures and encourages service excellence, quality and a 'can do' mindset
Plan, organise and direct an efficient and effective country management team
Develop IKOs/KPIs with team members and monitor individual performance
Conduct performance appraisal, including coaching
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
Identify training needs and opportunities to develop a highly skilled functional department. Trains and develops managers for succession

Requirement for the Jobs

Education & Certification: Bachelor Degree and above or equivalent
Expected years of experience (Minimum): 8 years & above, at least 3 years managerial experience
Understanding of business strategies and focus
Good operation knowledge on major products (AFR/OFR/DOM/IWS,etc)
-international rules/local practice/market trend
-understand p/l report, budgeting, AP/AR, BCA
Good communication and interpersonal skill
Good presentation skill
Good negotiation skill
Good team building and people management skill
Good problem solving/process improvement skills
Strong implementation skill
Good sales activity leading capability
Good P&L performance management
Strong commitment to integrity
- labor law, employee relationship, performance management

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