BDM Sales Leader

Job Title: Head of Professional Service – China
Reporting To: Manager Director of Asia
Location: China

Job Purpose:
The overall purpose of the position is to generates positive business outcomes through functional administrative and contribute to the financial success of SHL China through SHL solutions and services. The Head of Professional Service provides executive and management to the PS department, directing a team responsible to providing solutions consultation, project management, implementation services, and assessment program evaluation to SHL’s customers.
This role is key to support our transformation journey with a reputation for offering finest in class solutions to client across a diverse and varied portfolio.
Reporting to the MD of Asia and works closely with commercial team, global & central service functions globally.
In order to achieve this, the Head of PS should:

• Know SHL’s business and offerings

• Provide clients with exceptional service

• Make a strong and positive impression on existing and prospective clients, fostering positive relationships at every level

• Know customers business challenges and appropriately align SHL’s solutions to help achieve their goals

• Promote SHL’s values of professionalism, integrity, ethics and quality in all client communication.

• Develop and maintain strong internal working relationship

  
  

Key Accountabilities:

Headship and Management

• Head and manage Consultants enabling them to achieve work goals as well as personal development goals.

• Drive the resourcing and have administrative oversight for all Associates

• Drive and manage the PM office and resourcing team

• Drive the process of developing case studies and business outcomes studies

• Participate and contribute to Headship Group

• Collaborate with global functions to foster and support the transformation and implement global strategy to local business

• Provide oversight, guidance, and leadership on professional development, and day-to-day management to China PS team, facilitating a program of continuous professional development, recruiting and retaining top talent.

• Guide the financial performance of the department with respect to driving revenue generating activities. Drive the change to value-based services within the new solution model; Ensuring PS reporting includes data to capture the level of effort and resourcing needed.

  
  

Business Planning

• Contribute to the annual budgeting process

• Prepare the PS model for China

• Provide, analyse, interpret and report on business data

• Establish the strategic direction and goals for the department, including the development of new solution services and tools, business development strategy, and alignment with product and business strategy – all to ensure outstanding customer results and strong financial management.

• Contribute to the ongoing definition and development of PS strategy, offering and methodologies, as well as to the broader product development efforts of the organization to grow China business – identifying opportunities to drive the bookings numbers.

• Maintain an up-to-date knowledge of the industry (including empirical research, industry trends, and competitors).

• Participate in cross-functional meetings, projects, and initiatives related to setting strategy and objectives, developing new products and services, improving processes, and coordinating cross-functional activities and communication to drive continuous improvement of China PS (and Global PS) solutions.

• Identify gaps in the market and opportunities to strengthen our proposition areas; identifying opportunities to innovate; share finest practice; bringing in external expertise and examples; facilitating work to continuously enhance our delivery and solutions to ensure we maintain market position; using global network and external network to drive this.

  
  

Client

• Assist Sales Team to generate opportunities and win those in pipeline through participation in senior level meetings, presentation and providing functional assists

• Participate in senior level customers meetings and presentations

• Guide & resolve customer issues and complaints

• Serve as an qualified resources and escalation point to clients and internal stakeholders about issues related to job analysis, custom assessment design, selection system design and validation, and related solution & consulting services.

• Client Advocacy - Taking on exec sponsor roles on critical projects; delivering at a senior level; picking up significant presales opportunities and attending pitches; presenting at events in the market; contributing to the design of content for SHL events; getting involved in PR and brand promotion activities

  
  

Delivery

• Drive strategic and significant PS project

• Coach and mentor PS team members in the project management & delivery service

• Review & refine PS service to ensure achievement is of the highest standard and quality and whenever possible exceed client expectations.

  
  

Requirements:

• Proven relevant experience in B2B consulting with a strong headship track record

• Experienced innovator of multiple and diverse teams including commercial, consultants, Associates and Assist Functions

• Experienced in collaborating with global function and leaders on business strategies and plans.

• Strong business acumen with commercial focus, including revenue and resources management

• Proven and successful experience guiding to achieve commercial objectives and targets.

• Excellent presentation experiences

• Strong relationship building experiences

• Knowledge of how to work with diverse clients, build client relationship and assist team members

• Tertiary qualifications in Business, Psychology and/or Human Resources, IO Psychology or a related field (PhD preferred), or equivalent work experience.

  
  

Key competencies:

Analysing

• Analyses numerical data, verbal data and all other sources of information

• Breaks information into components parts, patterns and relationships

• Probes for further information or greater awareness of a problem

• Makes rational judgments from the available information and analysis

• Produces workable solutions to a range of problems

• Demonstrates an awareness of how one issue may be a part of a much larger system

  
  

Creating and Innovating

• Produces new ideas, approaches or insights

• Creates innovative products or designs

• Produces a range of solutions to problems

• Seeks opportunities for organisational improvement

• Devises effective change initiatives

  
  

Entrepreneurial and Commercial Thinking

• Keeps up to date with competitor information and market trends

• Identifies business opportunities for the organisation

• Demonstrates financial awareness

• Controls costs and thinks in terms of profit, loss and added value

  
  

Delivering results and meeting client expectations

• Focuses on customer needs and satisfaction

• Sets high standards for quality and quantity

• Monitors and maintains quality and productivity

• Works in a systematic, methodical and orderly way

• Consistently achieves goals

  
  

Formulating Strategies and Concepts

• Works strategically to realise organisational goals

• Sets and develops strategies

• Identifies and develops positive and compelling visions of the organisation’s future potential

• Takes account of a wide range of issues across, and related to, the organisation

  
  

Leading and supervising

• Provides others with a clear direction

• Sets appropriate standards of behaviour

• Delegates work appropriately and fairly

• Motivates and empowers others

• Provides staff with development opportunities and coaching

• Recruits staff of high calibre

  
  

Persuading and Influencing

• Makes a strong impression on others

• Gains clear agreement and confinement from others by persuading, convincing and negotiating

• Promotes ideas on behalf of self or others

• Makes effective use of political processes to influence and persuade other

  
  

Presenting and communicating information

• Speaks clearly and fluently

• Expresses opinions, information and key points of an argument clearly

• Makes presentations and undertakes public speaking with skill and confidence

• Responds quickly to the needs of an audience and to their reactions and feedback

• Projects credibility

  
  

What SHL Can Offer You:

• A culture comprised of diverse, global teams who have a passion for collaboration and client service.

• Robust training, support, coaching, and on-the-job development to achieve career success.

• The ability to engage, influence and impact a broad array of the world's leading executives.

  
  

SHL, the global leader in talent innovation, helps companies transform productivity through deeper people insight. Powering the future of business, our data and tools are proven to drive stronger, more sustainable business outcomes.

Our unrivalled assessment science, benchmark data and analytics empower leaders and their teams to make confident, data-driven people decisions, when it matters most – transforming the way organisations recruit, manage and develop talent. With 40-years of talent expertise, we’re a trusted technology partner to more than 10,000 companies worldwide. We work with companies of all sizes in every industry across more than 150 countries, including 80% of the FTSE 100 and 50% of the Fortune Global 500. For more information, visit shl.com

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)

• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.