Our Client Solutions Associates are front-line client service professionals and the engine of GLG. They work closely with our clients in the professional services firm industries on the critical decisions they make every day. These custom learning solutions include phone consultations and one-on-one meetings, as well as surveys, reports, and site tours with leading experts and C-suite executives.
Client Solutions Associates work in teams across industries, connecting our clients to the insight they need from leading doctors, academics, scientists, policy specialists, strategists, executives and other experts with years of on-the-ground experience. Client Solutions Associates themselves also develop into subject matter experts across industries and topics via their client service role.
In this role, you will undergo comprehensive training of which some of the key initial responsibilities include:
- Expanding GLG Councils and learning to effectively and clearly explain GLG’s value proposition and business model to leading industry thought leaders;
- Engaging Council Members on a daily basis to understand their capabilities and knowledge on specific client requests;
- Supporting senior team members on all aspects of client engagements; and
- Learning our compliance policies and procedures to protect the integrity of client engagements.
- As you progress in this role you will gain more autonomy by:
- Executing custom projects across client firms – including consultations, surveys, and special projects;
- Continuing to expand GLG Councils;
- Engaging with clients daily to understand their needs and provide exceptional service;
- Maintaining accountability and responsibility for client projects and overall client experience;
- Collaborating with our Business Development team on revenue growth opportunities and ensure retention on existing accounts;
- Collaborating closely with senior team members to program live event content for Greater China as well as more broadly distributed virtual event content.
Requirements:
- Bachelors degree, or higher
- Excellent communication skills and fluency in English
- 1 to 3 years of work experience in client-facing, account management or B2B sales roles in relevant industries such as headhunting, business services, and consultancies.
- Demonstrated resilience, a strong commitment to continuous learning, results-driven mindset, and a genuine passion for driving and adapting to change
- Passion for problem -solving in a client service role
- Demonstrated commercial acumen and interest, in some or all the following areas: Sales, negotiation, or networking with high-end professionals; and/or
- Business development, corporate development, product development, Product and project management
- Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.