Working Location : Shenzhen / Guangzhou
Responsibilities:
- Identify, establish and manage multi-tier relationships across customer and DHL organization to ensure a long-term business partnership and achievement of corporate goals
- Build and maintain executive relationships within the designated Key Accounts (Local as well as Multi-National) customer accounts and Partners
- Lead and manage customer presentations and proposals
- Establish clear understanding of customer expectations and requirements. Deep dive to understand their business model and develop a customized solution to keep expanding the business by cross-selling. Require strategic thinking.
- Provide customer oriented service at all times relating to specific sales and customer expectation issues
- Plan & co-ordinate activities and programme to retain and develop sustaining sales revenue
- Work together to strategically improve the overall competitive advantage of the customer, and maximize the customer’s life time value to DHL
- Keep current and provide account strategy in line with country level business plans, ensuring profitable revenue growth
- Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL
- Manage and co-ordinate the agreed account initiatives, activities and programmes to retain and grow ongoing revenue and profit contributions
- Establish and implement a pricing review timetable that ensures improving margins from designated accounts
- Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff requires management agreement and justification
Requirements:
- Degree or above in Logistics/Supply Chain/Business-related
- 5 years or above relevant experience in logistics industry is desirable
- Good command of both written and spoken English and Mandarin
- Strong negotiation, interpersonal and communication skills
- Experience in managing and developing large and complex key account
- Proficient in PC operations, e.g. MS Excel, PowerPoint & Outlook
Applicants not contacted within six weeks may consider their applications unsuccessful.