We are seeking an individual who understands how to effectively enact change in a fast-paced and rapidly growing company. The Wayfair Advertising Associate is integral to the success of Wayfair’s advertising partners and keeps the trains running on time. If you have an interest in constantly improving our partners’ self-serve experience, thrive in fast-paced entrepreneurial environments, are organized and detail-oriented, are a data-driven problem solver, and have solid communication skills then we encourage you to apply! This role will be based in Shanghai, China.
What You’ll Do
Advertising Support responsibilities:
- Own and triage a segment of supplier inbound communications accurately while reducing the turnaround time for open tickets
- Consolidate both internal and external resources for our team, when necessary in order to facilitate better triaging of tickets
- Respond in a timely manner to internal Wayfair teams questions when designated
- Utilize data daily to determine the subset of suppliers who require additional resources and training to be prepared to use our products.
- Being able to identify trends in ticket submissions to escalate platform issues or bugs.
- Learn how to use internal Wayfair tools to diagnose supplier advertising pain points.
- Learn how to use reporting tools such as Looker, LookerStudio and GBQ and draw data driven conclusions in order to diagnose and assist suppliers with their Advertising needs.
- Constantly update accuracy of supplier contact information
- Create and iterate on content for emails, one-pagers, workshops, and webinars (all supplier facing)
- Work with Ad Sales Managers to support supplier outreach at scale for APS suppliers (e.g., sending comms with WeChat/apps vs. email, drafting comms for APS suppliers)
Advertising Analytics responsibilities:
- Support monthly advertising performance reporting for desk-managed accounts to help them maximize the benefit
- Be comfortable with data manipulation to be able to report down to a supplier level on their successes and failures, whether that be financial, results driven or otherwise
- Have a strong understanding of google products in the workplace including how to make pivot tables and create formulas.
What You’ll Need
- Extreme attention to detail, strong organizational skills, and desire to exceed client expectations
- Flexibility to thrive in a fast paced and constantly changing work environment, manage multiple projects and tight deadlines
- An ability to prioritize across short term and long term goals
- Strong analytical and data visualization skills.
- Excellent written and oral communication skills
- An inherent self starter mentality that excels in a fast paced work environment
- Demonstrate empathy for suppliers' concerns
- Advanced Microsoft Office & G-Suite skills, with a particularly strength in Excel/GSheets
- Enough knowledge of the digital advertising ecosystem to be dangerous.
- Proficient in English and Mandarin
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.